Terms & Conditions

 

Membership to the Greener Camping Club and why?

Since we are located in the Pembrokeshire National Park, we are only able to operate as a GCC members only site. This means we have a responsibility to ensure all guests are members of the issuing authority namely the Greener Camping Club. We can join you up and it costs just £10 for the year.

Arrival & Departure Times

On arrival day, the camping pitches are available from 2pm. On departure day, please vacate camping pitches by 11am. This gives us time to carry out jobs such as tidying up the pitches, cleaning the communal areas and mowing the grass. Please stick to these times to ensure your holiday is the best we can achieve for you.

Payments

We will ask for a 50% deposit to secure the booking and the balance is requested 4 weeks prior to your arrival date (an email reminder will be sent). For short lead-time bookings – ie. those booked less than 4 weeks before arrival, the full amount will be requested to secure the booking. Confirmed receipt of the deposit and a completed reservation form secures your booking. Reservations are held for up to seven days provisionally, after which if we have not received your deposit the dates will be released again.

Why do we request payment in advance?

The reason for the deposit is that we only ever let a maximum of 8 camping pitches and in doing so try to limit the number of people on site to a maximum of 40 at any one time. This way we ensure your enjoyment of your stay with us by not overloading the facilities.

Please note for those wishing to have friends or extended family join them for the week, even if they are sharing one of our larger pitches, each family are required to fill in and treat the reservation as a new and separate booking if in doubt, please just ask for clarification.

Cancellation by You

If you cancel your camping holiday 4 weeks or more before your arrival date, we will refund your deposit less a £30 admin fee. If you cancel your camping holiday 4 weeks or less before your arrival date and we are able to re-let your pitch for the dates you have booked, we will refund your deposit and balance less a £30 admin fee. In the event that we are unable re-let your dates, no refund will be made. If you are worried about the prospect of cancelling, please take out holiday insurance. Bookings are not transferable without our prior agreement by email, writing.

Cancellation by Us

Dragonfly Woodland Camping reserves the right to cancel a camping holiday at short notice if we are unable to provide a camping environment due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Dragonfly Woodland Camping cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.

Children

We want children to have a truly enriching experience of both space and freedom. However because Dragonfly Woodland Camping is a part of a working farm there are contingent risks to be aware of. Being part of a woodland there are several trees especially suited to climbing but this does not mean they are all entirely safe. Some branches may be weak or dead and could break. We encourage campfires in permitted areas – this means we have an axe and saw for making kindling and cutting logs. Occasionally there could be tractors or machinery around. These risks are small and should be self-evident - but if you are not clear, please ask! Parents are responsible for the supervision of their children on site at all times.

Consideration for Others

This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow amplified music that can be heard off anyone's pitch, and only quiet talking is permitted after 10pm. Noisy visitors who persistently disturb other guests will be asked politely to leave, without refund. If you are out for the night and arrive back after 11pm, please consider other campers and if necessary park in the parking space by the gate.

Recycling & Rubbish

Recycling at Dragonfly Woodland Camping is compulsory. Glass, cans, plastic, paper, cardboard and food waste must be separated into the special bins provided. Food waste will be given to our chickens back at the farm so please NO CHICKEN in here. What is left, ie. anything that is not recyclable can be placed in the landfill bin.

Badgers and Foxes

Its quite likely that you’ll get a glimpse of both of these creatures. At night you'll probably hear them scurrying around for sure. However they are looking for an easy meal and may try to raid your food stocks and recycling. Putting your food in suitable, hard containers, your recycling and food scraps in the bins provided and making sure your tent is zipped up at bedtime will help eliminate this problem.

Property Loss

Dragonfly Woodland Camping cannot be held responsible for any lost or stolen property.

Smoking Policy

Both the communal area and undercover facilities are strictly NO SMOKING. If you smoke, do it outside and dispose of your cigarette ends in the campfire or bin please.

Campfires & Firewood

Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. Use of the axe and saw provided for sizing firewood is completely at your own risk. Dragonfly Camping will not be held liable for any accidents or injuries incurred resulting from their use.

Dog Policy

Sorry, we don’t accommodate dogs, no matter how well behaved or lovely, sorry.

Accidental Damages

Should any significant damage or breakage occur, other than acceptable wear and tear, a charge for replacement may be made. We reserve the right to charge for excessive cleaning where a pitch has been left in an unacceptable condition, through waste, litter, interference with a structure, movement of furniture and contents etc. Guests will be held responsible for any fire, or general damage, or alteration to a structure caused by negligence.


2019